Our Staff

Service Coordinators

Claire T.

Service Coordinator

Favorite Quote:
“The way I see it, if you want the rainbow, you gotta put up with the rain.”
—Dolly Parton

Claire is a residential service coordinator. She assists customers with the issues that they are experiencing with their fitness equipment, matches their need to the appropriate service, and facilitates scheduling.

Claire grew up in the northwest suburbs of Illinois. Previously she has worked in the supply chain side of the machinery and food industries.

In her spare time, Claire enjoys spending time with her family. They love new adventures and traveling. When Claire gets “me time” she loves binging on her favorite shows.

Jodey is the primary contact for all commercial accounts including gyms, governments, sports teams, hotels and apartment buildings. He handles customer contacts, account maintenance and scheduling service.

Jodey was born in Southern California but raised in the near west suburbs of Chicago. Jodey began working in the fitness industry in 1999 working the front desk, then moved into fitness training. In 2005 Jodey began working in retail sales of fitness equipment and managed stores for 8+ years before joining HnP.

Jodey is a student of many disciplines and loves anything to do with fitness and health. He is currently learning about genetic/gene expression and how to best “program” one’s body with food, exercise, supplements and treatments such as sauna or cold therapy.

Dennis performs preventive maintenance and repairs for fitness equipment. His goal is to ensure customers receive professional and convenient service and to keep their equipment running correctly.

Dennis grew up in the Midwest and joined the US Army which gave him to opportunity to travel and live all over the world. Before working at HnP, Dennis worked in the tech and hospitality industries.

When not working Dennis enjoys going fishing and playing video games with his family and friends.

Suzanne L.

Service Coordinator

Favorite Quote:
“Whether you think you can – or you think you can’t – you’re right.”
—Henry Ford

Suzanne is a residential service coordinator. She strives to find answers to your fitness equipment problems. There are a lot of moving parts that must fall into place when your equipment falls apart. Suzanne puts those pieces together to get your equipment, and you, up and running.

Suzanne grew up in the southwest suburbs of Chicago but loved to take the train into the “Big City,” on warm summer nights. Suzanne and her friends would take a walk to the Petrillo Band Shell and hop on the stage when there was no show and do their own impromptu show of improv and sketch comedy.

Suzanne loves improv and sketch comedy (both as a performer and as a spectator), karaoke and telling bad jokes. She also finds it super-fun to spend time with her husband, and travel – maybe even at the same time! Or just taking a moment to sit down and read a book.

Field Techs

Ryan F.

Field Technician

Favorite Quote:
“The right way and the hard way are usually one and the same.”
– Anon

Ryan diagnoses, maintains, and repairs fitness equipment. He also endeavors to educate and train clients on what they can do to keep their machine running as long as possible.

Ryan grew up in Springfield, Missouri and has continued since childhood to have a fascination with how everything works. Most of his skills were learned from his father who owned a starter and alternator repair ship when Ryan was young. These skills have served him well in many aspects of life and Ryan still enjoys learning new things every day.

Ryan enjoys nature and remodeling homes with his wife. They’ve bought and sold many homes over the years and learned many lessons the hard way. Ryan his wife are also mildly obsessed with their two dogs Kita and Ani.

Dennis S.

Field Technician

Favorite Quote:
“It ain’t as bad as you think. It will look better in the morning.”
– Colin Powell

Dennis performs preventive maintenance and repairs for fitness equipment. His goal is to ensure customers receive professional and convenient service and to keep their equipment running correctly.

Dennis grew up in the Midwest and joined the US Army which gave him to opportunity to travel and live all over the world. Before working and HnP, Dennis worked in the tech and hospitality industries.

When not working Dennis enjoys going fishing and playing video games with his family and friends.

Josiah S.

Field Technician

Favorite Quote:
“Common sense ain’t so common” – Mark Twain

Josiah diagnoses, maintains and repairs exercise equipment. He makes it a goal to explain clearly and simply how the client’s equipment functions and what they can do to maintain their equipment so that it can last as long as possible.

Josiah grew up in rural Wisconsin near Green Bay on a small hobby farm. Time growing up was spent outside either working in the garden or barns with the chickens and goats or under the hood of a car or go-kart tinkering away. Before working with HnP Josiah used to do janitorial cleaning as well as construction work.

Josiah enjoys spending time outdoors with family and going backpack camping and fishing in the summer. He also enjoys traveling and experiencing new things.

Dennis performs preventive maintenance and repairs for fitness equipment. His goal is to ensure customers receive professional and convenient service and to keep their equipment running correctly.

Dennis grew up in the Midwest and joined the US Army which gave him to opportunity to travel and live all over the world. Before working at HnP, Dennis worked in the tech and hospitality industries.

When not working Dennis enjoys going fishing and playing video games with his family and friends.

Ken C.

Field Technician

Favorite Quote:
 ”It’s as simple as you complicate it”
– Anon

Ken could say he fixes equipment, but it’s much more than that. Most of his job is diagnosing problems, helping customers understand the problems and how to address them, and making sure that regardless of the situation, everyone involved has the facts they need to solve the problem in a satisfactory way.

Ken grew up in downstate Illinois in a family where his dad worked programming machines in a factory and his mom knew how to turn a wrench from helping his grandpa fix everything on the farm. Ken’s job history is a bit eclectic – he’s done photography, janitorial work, and even a desk job in college. Ken enjoys learning new skills and using them creatively.

Ken also enjoys running, studying a variety of topics and spending time watching old movies with his wife. He also spends a lot of time every week doing volunteer work.

Andrew H.

Field Technician

Favorite Quote:
“You miss 100% of the shots you don’t take.”

– Wayne Gretzky

Andrew maintains and repairs fitness equipment, while sharing knowledge with clients on steps they can take to make their equipment last longer.

Andrew grew up in San Diego and Elk Grove Village. Growing up he would spend almost all of his time outdoors. He loves weird creatures and had a variety of pets including tarantulas, centipedes, frogs, salamanders and much more.

Before starting with HnP Andrew installed fitness equipment and pool tables.

Andrew likes spending time with family and his three crazy dogs. Some hobbies of his include fishing, golfing, bowling, and playing video games. Andrew also enjoys tinkering with his aquariums and remodeling his house.

Trey R.

Field Technician

Favorite Quote:
“We are what we repeatedly do; Excellence then is not an act but a habit.”
– Aristotle

Between being a plumber and a systems technician in the military, Trey has been somewhat of an analytical person. However, a part of being a good technician is the ability to teach your profession. He loves when an opportunity to interact and teach a customer how to repair equipment presents itself. Teaching is the most rewarding and influential part of any career, and sometimes you can learn just as much, if not more, from the customer.

Trey grew up in a military household, moving five times as a kid; he finally landed in Southern Illinois. He became a service plumber four years out of high school and decided he wanted to serve the community more significantly. So, he joined the Military in 2014 and served honorably for nine years. He has had several mentors and professional acquaintances that have terrifically impacted his life. However, his mom is his hero. “Every good thing I have now, physically, spiritually, and mentally can somehow be routed back to my mom.”

Trey spends his downtime hanging out with his fiancé and tasting the nature surrounding him. His favorite hobbies are hiking, fishing, cooking, and playing with his dog Chief. The quiet of nature is his escape from the hustle and bustle of the city. It takes the “bite” out of the typical American day.

Ops Team

Dan T.

Manager of Business

Favorite Quote:
“Hard work beats talent when talent doesn’t work hard.”
-Kevin Durant

As the Manager of Business, Dan is responsible for the global operations of the company. He brings more than 15 years of experience to HnP. His experience and leadership have been focused on developing and delivering business services as solutions, providing outstanding client service and driving growth.

Dan grew up throughout the Chicagoland area, and prior to starting in the fitness industry was a Machinist’s Mate in the US Navy.

When not working, Dan enjoys his vegetable garden, woodworking, and trying to keep up with his young daughter.

Dennis performs preventive maintenance and repairs for fitness equipment. His goal is to ensure customers receive professional and convenient service and to keep their equipment running correctly.

Dennis grew up in the Midwest and joined the US Army which gave him to opportunity to travel and live all over the world. Before working at HnP, Dennis worked in the tech and hospitality industries.

When not working Dennis enjoys going fishing and playing video games with his family and friends.

Sam S.

Manager of Operations

Favorite Quote:
“Worrying is like a rocking chair, it gives you something to do, but it doesn’t get you anywhere.” – Van Wilder

Sam oversees company operations. This includes HR, IT, service coordination and customer service. Sam also directs daily operations including tracking KPIs, hiring, supervising, training, and coaching.

Sam is from Waukegan, IL and before HnP, he was the Fitness & Aquatics Operations Supervisor for the Waukegan Park District.

Sam is a health and wellness advocate, compulsive lawn care nut, gym rat, computer builder, and investor.

Our Staff

Service Coordinators

Claire T.

Suzanne L.

Field Techs

Ryan F.

Dennis S.

Josiah S.

Ken C.

Andrew H.

Trey R.

Ops Team

Dan T.

Sam S.

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