Service Coordinators

Claire T.
Service Coordinator

Favorite Quote:

“The way I see it, if you want the rainbow, you gotta put up with the rain.”

— Dolly Parton

Claire is a residential service coordinator. She assists customers with the issues that they are experiencing with their fitness equipment, matches their need to the appropriate service, and facilitates scheduling.

Claire grew up in the northwest suburbs of Illinois. Previously she has worked in the supply chain side of the machinery and food industries.

In her spare time, Claire enjoys spending time with her family. They love new adventures and traveling. When Claire gets “me time” she loves binging on her favorite shows.

Whitney H.
Service Coordinator

Favorite Quote:

“If you don’t like something, change it. If you can’t change it, change your attitude.”

-Maya Angelou

Whitney was born and raised in Chicago. Exposure to the city’s diverse cultures and experiences inspired her curiosity about the world beyond her hometown. That curiosity ultimately motivated her to join the United States Air Force in 2019. For several years she built a diverse background in personnel administration, customer service, and administrative support. Throughout her Air Force career, she has worked closely with military members, their families and leadership to manage personnel actions, resolve administrative concerns, and provide customer-focused support in fast-paced environments. Her experience has strengthened her communication, organization, problem-solving, and interpersonal skills, while giving her a strong appreciation for helping others navigate processes and achieve their goals.
In her spare time, Whitney enjoys spending time with her dogs, traveling to new places, and collecting vinyl records!

Jodey is the primary contact for all commercial accounts including gyms, governments, sports teams, hotels and apartment buildings. He handles customer contacts, account maintenance and scheduling service.

 
Jodey was born in Southern California but raised in the near west suburbs of Chicago. Jodey began working in the fitness industry in 1999 working the front desk, then moved into fitness training. In 2005 Jodey began working in retail sales of fitness equipment and managed stores for 8+ years before joining HnP.
 

Jodey is a student of many disciplines and loves anything to do with fitness and health. He is currently learning about genetic/gene expression and how to best “program” one’s body with food, exercise, supplements and treatments such as sauna or cold therapy.

Dennis performs preventive maintenance and repairs for fitness equipment. His goal is to ensure customers receive professional and convenient service and to keep their equipment running correctly.

 
Dennis grew up in the Midwest and joined the US Army which gave him to opportunity to travel and live all over the world. Before working at HnP, Dennis worked in the tech and hospitality industries.
 

When not working Dennis enjoys going fishing and playing video games with his family and friends.

Aurora S.
Service Coordinator

Favorite Quote:

“The way to get started is to quit talking and begin doing.”

— Walt Disney

Aurora is part of the Huff-n-Puff Fitness Repair team, assisting with scheduling and supporting various office operations as needed. She helps keep daily workflows organized and contributes wherever needed to ensure both customers and team members have the support they need.

Growing up in a military family, Aurora lived in several locations including Germany, California, and Arizona before settling in Illinois in 2022. Moving every few years gave her the opportunity to experience different communities, cultures, and environments. Along the way, she developed a love for exploration, adaptability, and making the most of every new place she called home. She also enjoyed caring for a wide variety of pets over the years, from dogs and cats to several types of reptiles.

Outside of work, Aurora enjoys expressing her creativity through drawing and hands-on crafts. She is also an avid reader and enjoys anime, video games, and spending time with friends exploring new places around the area.

Ambrosia S.
Service Coordinator

Favorite Quote:

“Before you criticize someone, walk a mile in their shoes. That way, you’ll be a mile from them, and you’ll have their shoes.”

-Jack Handey

Ambrosia facilitates service call coordination and provides data analytics support, content management, and technical assistance.

 

Ambrosia grew up in southern Wisconsin where she spent most of her time playing with friends on the Ice Age trail and fishing. Her senior year of high school Ambrosia enlisted in the US Army and served for 22 years as an Arabic Linguist and Recruiter. She considers herself lucky to have had a long and successful career with great friends and leaders.

 

When not working, Ambrosia loves to cook, craft, and collect shiny rocks. Thankfully, her family is very tolerant of the diminishing storage space so long as she continues to feed them interesting and delicious foods!

Field Techs

Trey R.
Field Technician

Favorite Quote:

“We are what we repeatedly do; Excellence then is not an act but a habit.”

–Aristotle

Between being a plumber and a systems technician in the military, Trey has been somewhat of an analytical person. However, a part of being a good technician is the ability to teach your profession. He loves when an opportunity to interact and teach a customer how to repair equipment presents itself. Teaching is the most rewarding and influential part of any career, and sometimes you can learn just as much, if not more, from the customer.

Trey grew up in a military household, moving five times as a kid; he finally landed in Southern Illinois. He became a service plumber four years out of high school and decided he wanted to serve the community more significantly. So, he joined the Military in 2014 and served honorably for nine years. He has had several mentors and professional acquaintances that have terrifically impacted his life. However, his mom is his hero. “Every good thing I have now, physically, spiritually, and mentally can somehow be routed back to my mom.”

Trey spends his downtime hanging out with his fiancé and tasting the nature surrounding him. His favorite hobbies are hiking, fishing, cooking, and playing with his dog Chief. The quiet of nature is his escape from the hustle and bustle of the city. It takes the “bite” out of the typical American day.

Don D.
Field Technician

Favorite Quote:

“The man who moves a mountain begins by carrying small stones.”

–Confucius

Don ensures customers are satisfied with our services and knowledge regarding maintaining and repairing their fitness equipment. Don makes sure our customers have the best experience possible while using and enjoying their equipment. He also enjoys educating customers on their equipment and answering all questions. Don ensures HnP customers can be safe and confident in being able to use their fitness equipment.

Don grew up in the south suburbs of Chicago, spending his time outside playing sports, riding BMX bikes, and messing around with anything mechanical he found fun or interesting. This led Don to become an automotive mechanic for 20 years, where he learned valuable skills and built up the knowledge to build and race custom race cars. Don has also spent his entire life traveling between a farm in Arkansas and Illinois where his father and grandparents before him, raise cattle. Don learned a lot from his grandfather and father there that he believes made it possible for him to learn all the things he has.

Don enjoys playing electric guitar and building PCB board style effects stomp boxes, building and racing cars, and eating anything BBQ. He spends as much time outside that he can with friends, but when there are rainy days Don enjoys old 90s and late 80s video games, Super Mario being a favorite! Don also enjoys learning almost anything if he can read or find educational videos on a topic. Don likes to endlessly learn new things or expand on old principles. Don also enjoys going to the local gym 3 to 5 days a week and maintaining his physical health. Don also enjoys traveling back down south to work on farm related things and hang out with his father.

Dennis performs preventive maintenance and repairs for fitness equipment. His goal is to ensure customers receive professional and convenient service and to keep their equipment running correctly.

 
Dennis grew up in the Midwest and joined the US Army which gave him to opportunity to travel and live all over the world. Before working at HnP, Dennis worked in the tech and hospitality industries.
 

When not working Dennis enjoys going fishing and playing video games with his family and friends.

Justin B.
Field Technician

Favorite Quote:

“If you ain’t livin’ on the edge. You’re takin’ too much space.”

–Nickelback

Justin likes to help customers understand what’s going wrong with their equipment and what they can do to prevent problems in the future.

Justin grew up in Michigan and moved to Chicago in 2014. He lives in Chicago now and loves getting ramen from some of the local places.

Justin loves film photography and collects cameras and shoots as much as he can. If he’s not out taking pictures, he’s probably watching The Sopranos or playing video games.

Ramiro A.
Field Technician

Favorite Quote:

“Be real with me, keep it 100.”

–Migos

Ramiro was born and raised in Chicago alongside his four younger siblings. After honorably serving five years in the United States Marine Corps as a Data Systems Technician, he transitioned into civilian life while continuing to apply the technical skills he developed during his service. As a Marine, Ramiro took pride in mentoring newer members and helping his team grow both professionally and personally.

Recently, Ramiro began a family of his own, making family an even bigger part of what motivates him. In his work, his favorite part is seeing everything come together and making sure systems work as intended, while always keeping the customer’s best interests in mind. He enjoys solving problems, finding solutions, and knowing that his work makes a difference for the people he serves.

Outside of work, Ramiro enjoys bowling and is always trying to beat his personal record of 211. He also enjoys working on cars with his father and, most importantly, spending quality time with his family.

Ops Team

Dan T.
Manager of Business

Favorite Quote:

“Hard work beats talent when talent doesn’t work hard.”

-Kevin Durant

As the Manager of Business, Dan is responsible for the global operations of the company. He brings more than 17 years of experience to HnP. His experience and leadership have been focused on developing and delivering business services as solutions, providing outstanding client service and driving growth.

Dan grew up throughout the Chicagoland area, and prior to starting in the fitness industry was a Machinist’s Mate in the US Navy.

When not working, Dan enjoys his vegetable garden, woodworking, and trying to keep up with his young daughter.

Jodey is the primary contact for all commercial accounts including gyms, governments, sports teams, hotels and apartment buildings. He handles customer contacts, account maintenance and scheduling service.

 
Jodey was born in Southern California but raised in the near west suburbs of Chicago. Jodey began working in the fitness industry in 1999 working the front desk, then moved into fitness training. In 2005 Jodey began working in retail sales of fitness equipment and managed stores for 8+ years before joining HnP.
 

Jodey is a student of many disciplines and loves anything to do with fitness and health. He is currently learning about genetic/gene expression and how to best “program” one’s body with food, exercise, supplements and treatments such as sauna or cold therapy.

Dennis performs preventive maintenance and repairs for fitness equipment. His goal is to ensure customers receive professional and convenient service and to keep their equipment running correctly.

 
Dennis grew up in the Midwest and joined the US Army which gave him to opportunity to travel and live all over the world. Before working at HnP, Dennis worked in the tech and hospitality industries.
 

When not working Dennis enjoys going fishing and playing video games with his family and friends.

Dennis S.
Manager of Operations

Favorite Quote:

“When looking in the mirror you are looking at the person responsible for ninety percent of your problems.”

–Dennis, himself

Dennis serves as Huff-n-Puff Fitness Repair’s Manager of Operations, overseeing IT, service coordination, customer service, and daily operations. He supervises, trains, and coaches team members while helping ensure customers receive exceptional service.

Dennis’s journey with Huff-n-Puff reflects his dedication and leadership. He began as a Service Technician, later advanced to Quotes Coordinator and Tech Manager, and ultimately stepped into his current role as Tech Trainer and Manager of Operations.

Originally from Kansas and raised in Iowa, Dennis served in the United States Army before beginning his career in the fitness equipment industry. Prior to joining Huff-n-Puff, he worked as a contracted technician testing military equipment.

Outside of work, Dennis enjoys mechanical tinkering, gaming, history, and spending time with his family.

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