HelpAsk the Wolf!

Hi, I am the Wolf. I’m here to answer your questions.

We know your machine; it’s time you get to know us. I’ve got instant answers to many common questions we get here at Huff-n-Puff. Besides cluing you in to what we do and how we work, I’ve got some free advice to help you extend the life of your machine and keep it running smoothly. Let your inquiring mind absorb the wisdom of an experienced repair wolf!

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The folks I dealt with at Huff-n-Puff are some of the most professional, and pleasant, people I’ve ever worked with… finding Huff-n-Puff really made it all as painless as possible.

Julie O. | Oak Park, IL

Due to the COVID-19 pandemic, Huff-n-Puff Fitness Repair, LLC will be closed until April 30th. Per the Illinois Department of Commerce and Economic Opportunity (IDCEO) and the Wisconsin Economic Development Corporation (WEDC), services to all residences and most commercial facilities has been deemed recreational and is not considered essential. We all understand the importance of your fitness routines and realize this is highly disruptive; in the same way the livelihoods of over a dozen of our employees have been disrupted by this pandemic.

In the meantime, we are authorized to service our hospitals and rehab facilities and are maintaining minimal staffing to ensure that we are able to respond to them as needed. Per the IDCEO and WEDC, service calls to residences, even due to medical need, are not authorized. Per their judgement, residential fitness equipment is not medical equipment, and is therefore not essential.

Once more, we fully understand how disruptive this is to everyone. Please do not ask us to make an exception to these orders. We run every part of this company by the book and we will not risk the health and safety of our employees and our customers, nor do anything outside the law. Any provider that continues to perform fitness equipment service outside the parameters set by IDCEO and WEDC is in violation of the directives that have been established.

We are eagerly awaiting the day when these orders are lifted and we are back to helping you maintain your fitness goals. When that time comes we will be making an exhaustive effort to perform service as quickly as humanly possible. We do anticipate a backlog of 5-plus weeks, and as always, service calls will be handled in the order they were received. If you are in need of service, please submit a request online and we’ll be in touch as quickly as possible.

Lastly, to all our customers, thank you all for your patience. You have all been wonderful to work with throughout this uncertain time. As we all pull through this together, we look forward to continuing to serve you as soon as these restrictions are lifted.

Stay safe and stay healthy!

Dan Thompson, Owner, Huff-n-Puff Fitness Repair, LLC