No, it is much easier for us to come to you then it is for you to bring the machine to us! All work is performed at your machine’s location. This prevents transportation damage to your machine as well as preventing injury to your back.
Ask the Wolf! Appointment Questions
Not at all! Your scheduled time will be a four-hour window, with a courtesy call 20-30 minutes before the technician arrives. If you need more notice than that, let us know and we will be happy to accommodate your needs.
We keep a limited amount in stock, but are not able to maintain a full inventory due to the wide range of machines we service. In the event you need parts, we will contact you the day after your visit to quote the repair. Once approved, we will place your order immediately. When the parts have shipped and we have a tracking number, we will contact you to schedule an appointment in anticipation of its arrival.
- Please restrain all pets that are in your home. We have pets ourselves, but we do not want to risk any injuries while working on your machine or even walking in and out of your home.
- Please have ample lighting available. Some of the machine’s nooks and crannies can be difficult to see.
- Please clear a work area around the machine to ensure easy access for the technician.
- Please confirm there is electrical power being supplied to the machine.
- Ensure the machine is fully assembled unless specific arrangements have been made with our office.
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Thanks for fixing our treadmill. It now works just like it did when we first purchased it!